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Title details for A Complaint is a Gift by Janelle Barlow - Available

A Complaint is a Gift

by Janelle Barlow
Claus Moller
Audiobook
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Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers - even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

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Publisher: Blackstone Publishing Edition: Unabridged

OverDrive Listen audiobook

  • ISBN: 9780792765271
  • File size: 248904 KB
  • Release date: July 1, 2009
  • Duration: 08:38:32

MP3 audiobook

  • ISBN: 9780792765271
  • File size: 249186 KB
  • Release date: July 1, 2009
  • Duration: 08:38:32
  • Number of parts: 7

Formats

OverDrive Listen audiobook
MP3 audiobook

subjects

Business Nonfiction

Languages

English

Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers - even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies.

Expand title description text
Business Nonfiction